For faster service or to order, please call 562-283-3500

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FAQ

How do I contact Star-Box?
Phone 562.283.3500, Fax 562.283.3501, or Email: info@starboxinc.com

What are your business hours?
M-F 7:00am - 3:30pm PST

Where are you located?
1770 Creston Street, Signal Hill, CA 90755

Is there a minimum order size?
Minimum order is $100

Can I order custom items?
Yes, contact us and a packaging specialist will be happy to assist with your custom order.

How can I pay for my order?
Check, Cash, Visa, Master Card

How much will it cost to ship my order?
Orders greater than $500 qualify for free shipping in the Southern California area. For orders shipping outside normal delivery area, we will make special arrangements to accommodate your needs.

Are samples available?
Yes, samples are available of all of our products. For custom items, our design team can also create custom samples.

What is your shipping policy?
99% of deliveries are made on our own trucks. This allows us to manage our own logistics, including: delivery times, special handling requests, and rush orders. Most deliveries are made within 24 hours.

How can I track my order?
Our trucks are tracked via GPS technology which allows us to provide product tracking and accurate delivery estimates

Can I pick up my order?
Will call is welcome and are available anytime from 7:00am-3:30pm PST.

What if an item is back ordered?
A customer service rep will contact you if there is a backorder. At that time, please let us know if you would like to make alternate arrangements such as substituting items, partial shipments, or canceling back-ordered items.

What is your return policy?
Generally, arrangements must be made within 60 days of receipt and items must be in salable condition. Glacier Pac reserves the right to deny any request. Special and custom orders may not apply to return policy. Please call a customer service rep for details.

What if my shipment is damaged?
Glacier Pac 100% stands by the quality of the products that we sell. If there is a quality problem or damaged product, Please notify a customer service rep and we will swap out the defective product immediately.

Can you personalize your foam shippers with company information or logo's?
Yes, we can offer personalization including color printed logo's or designs. Please contact a customer service rep directly for more information.

Do you make custom sizes of your foam shippers?
Yes, we can make custom sizes. Please contact a customer service rep for more information.

What is the impact and how serious is it?
Expanded Polystyrene Foam (EPS) packaging is a sensible choice for protecting your product because of its performance and environmental advantages. EPS foam uses fewer resources and less energy than alternative packaging. Efficient, lightweight and durable, EPS reduces both package size and fuel consumption during transportation.

EPS is a valuable resource that can be remanufactured back into recycled content foam packaging or made into an amazing array of durable polystyrene products - from office supplies to videocassette cartridges. And no ozone depleting CFC's have ever been used to manufacture EPS foam packaging.

Can I recycle my Styrofoam coolers?
You can recycle EPS packaging through a network of manufacturers, reprocessors and retailers across the country. The Alliance of Foam Packaging Recyclers is an organization solely dedicated to the collection (dropoff), reprocessing and reuse of clean, industrial (non food service) post-consumer EPS foam. To locate the nearest EPS foam packaging collection site, call the RECYCLING HOTLINE at 1-800-944-8448 or visit AFPR'S web site at www.epspackaging.org

Can I get my logo printed on my corrugated boxes?
Yes! We can print logos and product information directly on the carton.

Do I need artwork to have my cartons printed?
Artwork is preferred, but we have a team of artists that can help you create your own custom artwork.

What is tooling?
Tooling commonly is understood to be cutting dies or printing plates required to customize a corrugated container, display or die cut for an end user.

Is tooling required for shipping containers?
Standard RSC corrugated containers do not require tooling. The exceptions are when a box is customized.

Can I get ventholes/handholes on my box?
Yes. We have stock tooling for standard size vent/hand holes. Some sizes or styles may require a full cutting die at a one time cost to you.

Can my printing dies be used on multiple sizes?
To ensure quality we prefer a separate set of plates for each box size, especially if the printing varies. Where possible we will optimize their use.

Can I change my corrugated packaging to gain greater stacking strength?
Redesigning and reevaluating the customer's needs is a priority for us. Changes from the current carton design may improve performance. The use of high performance packaging will result in increased stacking strength and potentially lower costs.

Can corrugated boxes be recycled?
Yes, corruaged fiberboard is more likely to be recycled than any other paper product. Please check out www.corrugatedrecycles.org for more info.

What is ECT?
ECT, or edge crush test, is a measurement performed to predict the vertical strength of corrugated board. The test determines the resistance to compression of the flutes in pounds per square inch.

What is a BMC?
A BMC is a box manufacture's certificate. You will usually find it on a bottom flap of the box. The BMC states the name and location of the manufacturer, the minimum material specification being certified, and the gross weight and size limits.

Is Gel Ice toxic?
No, Gel Ice is non-toxic, but are not meant for human or pet consumption.

What would happen if the gel was ingested?
Nothing, the gel is non-toxic.

What is the gel's freezing temperature?
32 Degrees (F)

How long do they stay frozen?
There are too many variables to determine an exact length of time.

Do I need a Gel Pack when I am sending an item?
It depends on the item you want to ship. If the item needs to stay chilled or frozen, you will need to incorporate Gel Ice in your packaging. Contact a customer service rep to help you determine if you need Gel Ice.

How much Gel Ice would I need?
That would depend on what is being shipped, how much of the item is being shipped, and where the item is coming from and going to. We cannot guarantee that the amount of Gel Ice used will be sufficient because of the many variables that may affect temperature but your sales rep can recommend how many to use.

Can Gel Ice be reused?
Yes, over and over as long as the pack is not punctured or damaged in any way.

Can Gel Ice be disposed of?
Yes, they are environmentally friendly and can be thrown in the trash.